Troubleshooting Devices That Are Not Scanning
When starting a wearing session and scanning the SoterCoach device QR code, you may see an error message about the device not having synced.
Issue
When scanning the device QR code, you may see the message:
"Device hasn't been synced in a while."
Cause
This message appears when the SoterCoach device has not synchronised with the Hub for an extended period of time. As a result, the device cannot be used to start a new wearing session.
Solution
- 1Place the device into the Hub.
- 2Ensure the Hub is connected to power.
- 3Leave the device charging for 3–4 hours.
During this time, the device will:
- Recharge its battery
- Synchronise with the Hub
After charging and synchronisation are complete, you should be able to scan the device QR code and start the wearing session without any issues.
If the problem persists after following these steps, please contact Support for further assistance.
More in SoterCoach FAQ
Getting Started: Pre-Launch Onboarding GuideHow to Restart a SoterCoach DeviceHow to Clean the SoterCoach Device, Hub, and AccessoriesHow to Wear the SoterCoach DeviceHub Not Charging or Turning OnDevice User Data Not Showing in the DashboardHub Not Working Due to Low Reception? Connect to Wi-FiWhat to Do If the Hub Token Has ExpiredTroubleshooting Devices That Are Not SyncingPreventing Duplicate Worker ProfilesUnderstanding Haptic Feedback from the SoterCoach DeviceHow the Device Provides FeedbackHandle Incorrect Session Data
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