Preventing Duplicate Worker Profiles
Duplicate profiles in the dashboard can lead to inaccurate data, user confusion, and reporting errors. This guide explains how duplicates happen and how to prevent them.
How Duplicate Profiles Are Created
Duplicates are usually caused when:
- A worker mistypes their login during check-in at the Hub
- A worker registers directly in the mobile app without linking from the Hub
- A login ID is edited in the dashboard, but the old QR code is still in use
How to Prevent Duplicate Profiles
| Scenario | What to Do |
|---|---|
| Using the Hub | Make sure workers scan their correct QR code or use the correct login ID. Avoid typos. |
| Using the Mobile App | Workers must scan the QR code from the Hub to link accounts. Never create a new account manually. |
| Edited Login IDs | If a login is changed in the dashboard, generate and distribute a new QR code immediately. |
| Training Tip | Include instructions on proper login in your toolbox talks or onboarding. |
More in SoterCoach FAQ
Getting Started: Pre-Launch Onboarding GuideHow to Restart a SoterCoach DeviceHow to Clean the SoterCoach Device, Hub, and AccessoriesHow to Wear the SoterCoach DeviceHub Not Charging or Turning OnDevice User Data Not Showing in the DashboardHub Not Working Due to Low Reception? Connect to Wi-FiWhat to Do If the Hub Token Has ExpiredTroubleshooting Devices That Are Not SyncingTroubleshooting Devices That Are Not ScanningUnderstanding Haptic Feedback from the SoterCoach DeviceHow the Device Provides FeedbackHandle Incorrect Session Data
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