How to Restart a SoterCoach Device

You should restart a SoterCoach device if:

• The device is not beeping or vibrating, even during risky movements
• The device did not start automatically at the beginning of the shift
• The device shows no battery response (no beeps when button is pressed or when charging)
• The device was scanned, but no session appears in the dashboard
• The device appears to be frozen or unresponsive
• The device is continuously beeping or making unexpected sounds

1. 1Charge the device in the Hub for at least 2 minutes
2. 2Disconnect the device from the Hub
3. 3Press and hold the device button
4. 4While holding the button, reconnect the device to the Hub (USB port down)
5. 5Keep holding the button for 45 seconds
6. 6Release the button
7. 7Wait 30 seconds — the device should restart and play a startup sound

If your device still won't restart after following these steps, submit a support request here. Include:

• The device ID (4-digit code on the back)
• A brief summary of what you've tried
• Your site or company name
• Whether the device charged and played a startup sound