Hub Not Working Due to Low Reception? Connect to Wi-Fi
If the Hub is not syncing data or showing delays, it may be due to poor cellular reception. You can switch the Hub to Wi-Fi mode to restore performance.
When to Use Wi-Fi Instead of Cellular
Use Wi-Fi if:
- The Hub is located in a basement, warehouse, or remote area with limited mobile coverage
- You consistently experience slow data syncs or offline status
How to Connect the Hub to Wi-Fi
- 1Swipe up on the Hub tablet screen to reveal the settings menu
- 2Tap the rounded button at the bottom of the screen
- 3Tap the three dots in the top-right corner
- 4Select "Wi-Fi connection"
- 5Turn on the Wi-Fi toggle switch
- 6Select your Wi-Fi network from the list
- 7Enter your network password
- 8Tap Connect
- 9Press the back arrow at the bottom of the screen
- 10Tap the SoterCoach Hub app to return to the main screen
Tips for Reliable Connectivity
- Ensure your Wi-Fi signal reaches the Hub location
- Avoid moving the Hub between areas without reconnecting
- Keep the Hub plugged in at all times for continuous operation
More in SoterCoach FAQ
Getting Started: Pre-Launch Onboarding GuideHow to Restart a SoterCoach DeviceHow to Clean the SoterCoach Device, Hub, and AccessoriesHow to Wear the SoterCoach DeviceHub Not Charging or Turning OnDevice User Data Not Showing in the DashboardWhat to Do If the Hub Token Has ExpiredTroubleshooting Devices That Are Not SyncingTroubleshooting Devices That Are Not ScanningPreventing Duplicate Worker ProfilesUnderstanding Haptic Feedback from the SoterCoach DeviceHow the Device Provides FeedbackHandle Incorrect Session Data
Was this article helpful?