Hub Not Charging or Turning On

If your SoterCoach Hub is unresponsive or appears not to be charging, use the steps below to troubleshoot before escalating to support.

🔌 Step 1: Check All Power Connections

• Ensure the Hub tablet and base station are both plugged in
• Check the wall outlet
• Confirm the charging cable is fully inserted
• Use a known-working power outlet to rule out external power issues
• Look for any signs of physical damage to the cable or port

🔋 Step 2: Try Turning On the Hub

• Press and hold the power button on the side of the tablet for a few seconds
• Wait up to 10 seconds for the screen to light up

⚠️ The screen may take a few moments to respond — don't press repeatedly

⚠️ Still Not Working?

If the tablet still won't charge or power on:

• It may be due to a disconnected internal cable

🛟 Still need help?

If your Hub won't turn on or isn't charging despite following the steps above, submit a support request here.

Include:

• A photo of the Hub setup
• Confirmation that the tablet power button was pressed
• Confirmation that cables are plugged in
• Your site or company name
• The Hub location (e.g. break room, warehouse 2)