Hub Not Charging or Turning On
If your SoterCoach Hub is unresponsive or appears not to be charging, use the steps below to troubleshoot before escalating to support.
Step 1: Check All Power Connections
- Ensure the Hub tablet and base station are both plugged in
- Check the wall outlet
- Confirm the charging cable is fully inserted
- Use a known-working power outlet to rule out external power issues
- Look for any signs of physical damage to the cable or port
Step 2: Try Turning On the Hub
- Press and hold the power button on the side of the tablet for a few seconds
- Wait up to 10 seconds for the screen to light up
The screen may take a few moments to respond — don't press repeatedly.
Still Not Working?
If the tablet still won't charge or power on:
- It may be due to a disconnected internal cable
Still Need Help?
If your Hub won't turn on or isn't charging despite following the steps above, submit a support request here. Include:
- A photo of the Hub setup
- Confirmation that the tablet power button was pressed
- Confirmation that cables are plugged in
- Your site or company name
- The Hub location (e.g. break room, warehouse 2)
More in SoterCoach FAQ
Getting Started: Pre-Launch Onboarding GuideHow to Restart a SoterCoach DeviceHow to Clean the SoterCoach Device, Hub, and AccessoriesHow to Wear the SoterCoach DeviceDevice User Data Not Showing in the DashboardHub Not Working Due to Low Reception? Connect to Wi-FiWhat to Do If the Hub Token Has ExpiredTroubleshooting Devices That Are Not SyncingTroubleshooting Devices That Are Not ScanningPreventing Duplicate Worker ProfilesUnderstanding Haptic Feedback from the SoterCoach DeviceHow the Device Provides FeedbackHandle Incorrect Session Data
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