What to Do If the Hub Token Has Expired
If the SoterCoach Hub shows a "Token Expired" message, it simply means it needs to be re-authorized with a fresh QR code. This is quick and easy to resolve.
How to Fix an Expired Hub Token
- 1Log in to the Soter Dashboard as an admin or champion user
- 2Navigate to the Activity Page
- 3Click "Generate QR Code" for the Hub
- 4Print or download the QR code
- 5At the Hub, scan the QR code using the tablet interface
- 6Once scanned, the Hub will refresh its token and resume normal operation.
Best Practices
- Only one Hub token should be active per location — avoid scanning on multiple devices
- If multiple Hubs are used across sites, label QR codes clearly
More in SoterCoach FAQ
Getting Started: Pre-Launch Onboarding GuideHow to Restart a SoterCoach DeviceHow to Clean the SoterCoach Device, Hub, and AccessoriesHow to Wear the SoterCoach DeviceHub Not Charging or Turning OnDevice User Data Not Showing in the DashboardHub Not Working Due to Low Reception? Connect to Wi-FiTroubleshooting Devices That Are Not SyncingTroubleshooting Devices That Are Not ScanningPreventing Duplicate Worker ProfilesUnderstanding Haptic Feedback from the SoterCoach DeviceHow the Device Provides FeedbackHandle Incorrect Session Data
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