SoterHelp Center

Adding SoterAI to your Phone

Remove any existing SoterAI shortcut before you start. If SoterAI is already on your home screen, delete it first — otherwise the old shortcut will keep opening a stale version. Press and hold the SoterAI icon on your home screen, then remove or delete it.

Step 1 — Open the right browser

iPhone or iPad

Open Safari. Chrome will not work on iOS for this.

Android

Open Chrome.

Step 2 — Go to ai.soter.com and log in

Navigate to ai.soter.com in your browser, sign in with your account credentials, then select your workspace.

Step 3 — Tap the blue banner — do not skip this

Once you are logged in and have selected your workspace, you will see a blue banner across the top of the screen. Tap Open app on that banner. This loads the proper app version — you must do this before installing.

SoterAI in mobile browser showing the blue install banner

Step 4 — Make sure it looks like this

The app should fill the screen. You will see the SoterAI chat interface with a bottom nav bar. The address bar at the bottom will show pwa.ai.soter.com — this is correct. Only proceed to the next step once your screen looks like this.

SoterAI PWA running at pwa.ai.soter.com ready to be installed

Step 5 — Add to your home screen

iPhone & iPad — Safari only

  1. 1Tap the three dots. Find the … icon in the bottom toolbar, next to the address bar.
  2. 2Tap the Share button. The square with an arrow pointing up — this opens the sharing menu.
  3. 3Scroll down and tap “Add to Home Screen”. It is near the bottom of the sharing menu — you may need to scroll down to find it.
  4. 4Tap Add. The SoterAI icon will appear on your home screen.
iPhone and iPad Safari install steps for SoterAI

Android — Chrome

  1. 1Tap the three dots. Find the ⋮ icon in the top-right corner of Chrome.
  2. 2Tap “Add to Home screen”. You may see this labeled Install app on some versions of Chrome. Tap either option.
  3. 3Confirm Add. A prompt will appear — tap Add to confirm. SoterAI installs as an app on your home screen.
Android Chrome install instructions for SoterAI