SoterHelp Centre

Adding SoterAI to your Phone

Remove any existing SoterAI shortcut before you start

If SoterAI is already on your home screen, delete it first — otherwise the old shortcut will keep opening a stale version. Press and hold the SoterAI icon on your home screen, then remove or delete it.

1

Open the right browser

iPhone or iPad

Open Safari. Chrome will not work on iOS for this.

Android

Open Chrome.

2

Go to ai.soter.com and log in

Navigate to ai.soter.com in your browser, sign in with your account credentials, then select your workspace.

3

Tap the blue banner — do not skip this

Once you are logged in and have selected your workspace, you will see a blue banner across the top of the screen. Tap Open app on that banner. This loads the proper app version — you must do this before installing.

SoterAI in mobile browser showing the blue install banner
4

Make sure it looks like this

The app should fill the screen like this

You will see the SoterAI chat interface with a bottom nav bar. The address bar at the bottom will show pwa.ai.soter.com — this is correct. Only proceed to the next step once your screen looks like this.

SoterAI PWA running at pwa.ai.soter.com ready to be installed
5

Add to your home screen

iPhone & iPad — Safari only

Tap the three dots

Find the ... icon in the bottom toolbar, next to the address bar.

Tap the Share button

The square with an arrow pointing up — this opens the sharing menu.

Scroll down and tap “Add to Home Screen”

It is near the bottom of the sharing menu — you may need to scroll down to find it.

Tap Add

The SoterAI icon will appear on your home screen.

iPhone and iPad Safari install steps for SoterAI
Android — Chrome

Tap the three dots

Find the icon in the top-right corner of Chrome.

Tap “Add to Home screen”

You may see this labelled Install app on some versions of Chrome. Tap either option.

Confirm Add

A prompt will appear — tap Add to confirm. SoterAI installs as an app on your home screen.

Android Chrome install instructions for SoterAI

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